01-25-2017 09:12 PM
I've been using an MX922 and My Image Garden for a couple of years to print onto CD's and DVD's with no problem. I updated my iMac to Sierra and couldn't print to discs anymore. I saw that Canon had updated the drivers for Sierra and installed those plus updated My Image Garden. Now when I try to print to CD the print dialog looks different and all I can choose from are different paper sizes. Disc is not a choice.
I've deleted the printer several times and reinstalled the drivers but get the same result. I remember something popped up about AirPrint and wonder if that has something to do with it. But I haven't found anything to turn AirPrint off.
Any suggestions? I print on discs for my clients and really don't like using a Sharpie for my labels.
08-29-2018 11:43 AM
Hello,
It is a Canon MX922 on the front. But shows as a Canon MX920 in the system settings. Screen shot of how it looks with driver below.
Also screen shot of version of Image Garden I have 3.6.2
08-29-2018 11:52 AM
Hello.
If you continue to have difficulties, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
This didn't answer your question or issue? Find more help at Contact Us.
11-04-2018 11:09 AM
i un-checked airprint in the prefences for my image garden and now it works perfect. The correct print box came up with the dsic image option. Praise the Lord!! Took all day to figure this out.
11-04-2018 11:09 AM
i un-checked airprint in the prefences for my image garden and now it works perfect. The correct print box came up with the dsic image option. Praise the Lord!! Took all day to figure this out.
11-04-2018 11:10 AM
01-05-2019 07:27 PM
10-10-2021 11:42 AM
On Catalina with IP7250 produces exactly this problem. Was there ever a general solution for this problem ???
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.