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Brand New PIXMA TR8620a - Isn't Printing - But It Scans

Sizz
Apprentice

Hello!

I'm new to the community and not a techie. I bought a new printer (TR8620a) last Friday. Did a successful set up/install yesterday, along with print test. All good!

But, today (Sunday) when first attempting to use the printer, it's not printing. Nothing happens. 

I checked on the printer dash and wifi is connected at 100% . I'm trying to print from a Dell laptop with Windows 11.

The scanner does work. 

As it's a Sunday, couldn't get Canon support on the phone. I'm a bit nervous as I have some work deadlines and NEED the printer to work.

I bought this printer, taking another chance on Canon, as previous printer (which isn't that old and wasn't used a lot) keeps getting the B200 Error. Any suggestions on how to fix that? Seems like a lot of people are complaining about it.

Thank you much!

Best,

Karen

 

 

 

 

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