Black lines on scanned document

[Merdad54]

Black lines appear on scanned document, how can I resove black line issue?

[Shanna]

Hello Merdad54!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what model scanner or multifunction printer you are using (e.g., CanoScan LiDE 110, PIXMA MX922, PIXMA, MG6420, etc.). That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

[jzemaitis]

I have an MX532 and it just started showing a black line when scanning from the ADF.  I have tried cleaning the glass but it makes no differenc

[Darius]

Hi jzemaitis.

In addition to cleaning the glass of the MX532, there is a plastic protrusion above the scanning area for the document feeder (toward the left side of the lid).  Try cleaning that as well. If the black lines continue, then the MX532 will need to be replaced.  For support and service, if you are located in the U.S., refer to your My Canon Account at https://mycanon.usa.canon.com.

If you are located outside of the U.S., your local branch of Canon may be found through the map at https://global.canon/en/support

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