07-21-2016 08:30 PM
BK does not print on my Canon 6320 printer. I cleaned the nozzles and then did a deep clean. According to the report all is OK (not clogged) , but when I print a test page, the BK is blank. Black is obviously missing in printed photos, and with other projects, what should be black is gray. I also changed the BK cartridge. That made no difference. Please advise. I don't know how to fix this. Thanks for your help.
07-24-2016 11:12 AM
Hi sbrzitn,
Because black does not print from your PIXMA MG6320 even after performing printhead cleanings, it is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.
Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.
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