10-09-2013 10:54 PM
had a recent paper jam, got cleared. worked fine though slightly noiser. replaced 2 ink cartriges, printing misaligned. got error c000. tried auto head align got partway through printing got code 5100. found strip of paper by gears on left side of printer - removed. Still can't print full alignment page.will print full page (in Color) from other programs. takes a long time "preparing to print" alignment page stalls with code 5100. other program has code 5100 after printing stops. any suggestions?
10-12-2013 05:33 PM
The errors you are receiving are typically related to the movement of the print carriage. Something is likely obstructing the carriage from moving properly. Double check for any remnants of that recent paper jam. Also, try to remove and reseat all the ink tanks to see if this resolves the error.
If the errors still occur, then contact us so we can discuss your service or repair options for the printer.
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