Showing results for 
Search instead for 
Did you mean: 

eos utility doesnt recognize t4i/600d


I have eos 2 and when I conneced the t4i and turned it on, the eos utility would start automatically. Now, for whatever reason, it doesnt even recognize the camera is even there! neither does my computer for that matter! I do hear the beep when I turn on the t4i. 


I have tried reinstalling. Nothing. 


I have Windows 10.


Perhaps I need the drivers?



That once happened to me. My USB cable went bad. I tried a different one, and it worked. Do not know what went wrong with the first one. It spent its' life sitting on my table next to my laptop.  ???

"The right mouse button is your friend."


Hello rosyjazz1, 


This section describes how to download images from your camera to the computer using EOS Utility Ver. 3.2.
The same procedures can be used to download movies as well as still images. However, downloading movies requires a much longer time due to their large data size.
  • Please install EOS Utility Ver. 3.2 from the CD included with your camera, or download it from the Canon homepage.
  • When using computers installed with Windows operating systems, please log on to the computer as an administrator.
  • EOS Utility 3.2 is exclusively for Windows 8.1, Windows 8, Windows 7, and Mac OS X 10.9, and 10.8.


Downloading all images that have not been transferred to the computer

1. Connect the camera to the computer with the interface cable supplied with the camera.
  • Set the camera's Auto Power Off settings to [Off] or [Disable] before making the connection.
  • For more information on connecting the camera to a computer, please refer to the instruction manual included with the camera.



2. Set the camera's power to [ON].



3. EOS Utility Ver. 3.2 starts automatically.
If EOS Utility Ver. 3.2 does not start automatically, click the [Start] button, then select [All Programs], [Canon Utilities], [EOS Utility] and then [EOS Utility].
  • Windows 8: Right-click on the [Start] screen, and then click [All Programs] displayed on the lower right of the screen. [EOS Utility] will be displayed on the [Apps] screen.
  • Windows 8.1: Click on the bottom left of the [Start] screen to display the [Apps] screen, and then click [EOS Utility].
  • Mac OS X: Click the [EOS Utility] icon on the Dock.
If you start EOS Utility Ver. 3.2 before connecting the camera to the computer, the [EOS Utility Launcher] screen (shown in the example image below) will be displayed. In this case, please click [Close], and connect the camera to the computer after the window has closed.



4. When the window shown below is displayed, click [Download images to computer].



5. Click [Start automatic download] to download all the images on the memory card to the computer.

By default, the downloaded images are sorted into folders by their shooting date, and are saved in the [Pictures] folder on the computer. If you wish to change the destination for the downloaded images, click [Preferences] and specify the settings in the dialog box.

If you click [Select and download], you can select the images you want and download them to your computer from the cameras memory card. For the details, please see the "Downloading selected images" section below.



6. Download of images to the computer begins.



7. When all images have been downloaded, Digital Photo Professional starts up automatically and the downloaded images are displayed in Digital Photo Professionals main window.
If you wish to edit images using Digital Photo Professional or ImageBrowser EX, refer to the individual software instruction manuals.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
06/30/2022: Service Notice: EOS 70D: Error 70 or Error 80
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version is available for EOS-C500 Mark II
05/26/2022: New firmware version is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version is available for EOS R5 C
03/23/2022: New firmware version is available for EOS-C70
03/22/2022: New firmware version 1.2.0 is available for PowerShot PICK
03/16/2022: New firmware version 1.5.2 is available for EOS-R5
03/16/2022: New firmware version 1.5.2 is available for EOS-R6
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.1.1 is available for EOS-R3
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x
12/7/2021: New firmware version 1.1.1 is available for CR-N 300
12/7/2021: New firmware version 1.1.1 is available for CR-N 500
12/2/2021: New firmware version 1.1.0 is available for RF 70-200 F4 L IS USM