This Forum

[CrabbyOne]

So far not so impressed, but maybe I'm posting incorrectly.  I'm on hold with Canon 30-45 minutes.  If this is the "new normal" for customer service, I will go to another photo editing software.  Picasa is no longer supported and starting to mess up.  Am I talking to no one?

[kvbarkley]

Since DPP was free, I guess you won't lose much.

[Waddizzle]

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@CrabbyOne wrote:

So far not so impressed, but maybe I'm posting incorrectly.  I'm on hold with Canon 30-45 minutes.  If this is the "new normal" for customer service, I will go to another photo editing software.  Picasa is no longer supported and starting to mess up.  Am I talking to no one?

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Right after the Christmas holidays is always a VERY busy time to get service.  Busiest time of the year,  Still, Canon Support is the best in the industry, I am told.

[jrhoffman75]

This is a user supported forum, not an official Canon support site. But we have many very knowledgeable and willing to help participants.

Perhaps post the problem you are having with DPP and see if anyone on this forum can assist you.

Be specific, provide the OS you are using and maybe a screenshot if that would be meaningful.

[John_SD]

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@CrabbyOne wrote:

So far not so impressed, but maybe I'm posting incorrectly.  I'm on hold with Canon 30-45 minutes.  If this is the "new normal" for customer service, I will go to another photo editing software.  Picasa is no longer supported and starting to mess up.  Am I talking to no one?

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No, you seem to be posting correctly, but you haven't described what your issue is, thus you shouldn't expect any help. As another poster noted, this isn't a Canon customer service site. We are end users, like you, but there are quite a few very knowledgable people here. None of them are mind readers, though. Best of luck getting your problem resolved, whatever it may be. 

[shadowsports]

DPP 4.11 Manual

A Good Read

[CrabbyOne]

Oh, you are correct.  I decided it is time for me to leave Picasa as it has been getting more and more unreliable and it is not longer supported.  I wanted to know if anyone else was using Canon's "My Image Garden" which apparently is part of the "Canon Digital Professional Editing" program.  Thank you, CrabbyOne

[jrhoffman75]

My Image Garden is separate from DPP. You can use DPP w/o MIG and vice/versa.

From Canon site: " My Image Garden is a handy software application that allows you to simply organise and print your photos. Use your photos to create attractive collages, greeting cards and other items."

Also from Canon site "Digital Photo Professional 4 is a genuine, Canon-made application for browsing, selecting, and developing RAW images. It is equipped with various image adjustment functions in the Picture Style format and allows the user to make speedy image adjustments with freedom."

DPP can also be used to edit JPEG images.

[CrabbyOne]

Thank you, THANK you, thank YOU and THANK YOU!  Marie aka CrabbyOne

[LowellRodrigue]

You can edit images with an application like inshot pro