07-11-2017 02:34 AM
Hi Everyone,
My name is Zita. I m new to Canon and new to photography but not new to installing things, hence I m just beyond frustrated at this point.
I have registered my newly purchased "used" camera 5D Mark III, and went through the installation process for the dppm software, but my computer doesnt want to proceed after a cetain point. Did anyone have this problem? If yes, how did you resolve it? Not sure if I am missing a step or not.
This is the point where if I keep clicking on the cd/ arrow image, it says its extracting files, but once thats done, I have this "cd/arrow" image flash once on my deck and then goes away, and nothing proceeds.
Please help. Including image of where things get stuck.
Mac OS 10.12.5
Available memory 54.74 GB
Rebooted several times.
All the best,
z
12-07-2017 05:58 PM
Hello zitamolnar,
Once you see this icon appear on the desktop you need to drag it to the Applications folder to finish the install.
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.