Canon Community

stuartworley · ‎04-24-2013

I can't get the Solutions CD to install/update the Canon software on my Macbook Pro.

Running 10.8.3

I have DPP 3.11 installed.

Also tried downloading updaters from Canon web, but these don't work either.

Turned off 10.8 Gatekeeper security. Still no joy.

What gives?

stuartworley · ‎05-05-2013

Well, I solved it myself. I saw a similar post somewhere about logging in as a different user and installing from that account. Amazingly, that worked.

I installed a couple of the apps from the CD from my wife's account and everything went well. I went back to my account to install the rest of the CD and still no dice!

So, back to my wife's account to complete the install. I haven't tried installing any updates from the Canon support site.

So, Canon Support, I hope this give you some hint of what is going on with your installer. I can't believe that I am the only person who has had this issue.

Stuart

View solution in original post

Stephen · ‎09-24-2013

Hi RicktheRecorder!

Welcome to The Canon Forums, and thank you for your inquiry!

We appreciate your participation, however we need to let you know that the Canon Forum is hosted and moderated within the United States by Canon USA, therefore we are only able to provide support for Canon products manufactured for and used within the US market.

If you've followed the previously mentioned troubleshooting steps and are still having issues installing the software, we'd recommend contacting your support group. If you live outside the United States, please click here and select your country or region for your support needs.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Canon Community

Mac OS X 10.8 can't install Solutions Software