Mac OS X 10.8 can't install Solutions Software

[stuartworley]

I can't get the Solutions CD to install/update the Canon software on my Macbook Pro. 

Running 10.8.3

I have DPP 3.11 installed. 

Also tried downloading updaters from Canon web, but these don't work either. 

Turned off 10.8 Gatekeeper security. Still no joy. 

What gives?

[the_gavilan]

@sundowner: you ever get an answer to this? on mac os 10.7.5, having same exact issue. tried creating new admin acct. no dice. really super annoying.

[sundowner14]

Never did get an answer.

Here's a thing though. The other night, my daughter cam eover with her new Mac book, and the programmes loaded up fine. I created another admin account on my Mac, put the discs in again, and they installed. I'd changed no other settings on the Mac. Weird, but thanks for nothing Canon.

[the_gavilan]

thx for response, sd14 --

i noticed there's a new image browser ex 1.1.0 for mac posted 8/1/13. tried downloading and installing that...bingo! it worked! once i got that loaded, i was able to run/install digital photo professional 3.13.3 updater for mac. 

[sundowner14]

Glad to hear that t_g. Maybe Canon were working in the background, but some comms would have been good.

Happy image processing.

[RicktheRecorder]

I have upgraded to ML 10.8.4.  DPP opens but behaves strangely - cropping doesn't work, the grid disappears when I use the rotate tool, the palette disappears etc etc. I have upgraded to DPP 3.13.0, but there is no improvement.  MacPro 12 Core 2.93GHz/ 16GB RAM.  Any suggestions anyone?

[stuartworley · Accepted solution]

Well, I solved it myself. I saw a similar post somewhere about logging in as a different user and installing from that account. Amazingly, that worked. 

I installed a couple of the apps from the CD from my wife's account and everything went well. I went back to my account to install the rest of the CD and still no dice!

So, back to my wife's account to complete the install. I haven't tried installing any updates from the Canon support site. 

So, Canon Support, I hope this give you some hint of what is going on with your installer. I can't believe that I am the only person who has had this issue. 

Stuart

[foxvidpro]

You're not the only person! - Happened to me, found your post , created a new user, logged in and it installed no problem! - Many thanks.

[mfleck]

I am having similar problem. Recently went from pc to mac- running os x 10.8 - the latest. anyway, i have my install cd of the EOS digital solutions disk. i installed it and was using it when i realized that i no longer have the ability to straighten my pics. i checked and see that i am running the OLD version- what was on the cd. Version 3.4. found the download from canon's website for the latest version. i have downloaded it. however, when i click to update it - by clicking on the update checker -i get the following message.'

AUTO UPDATE SERVICE

Cannot start this software directly.

please note the software does run- the 3.4 version. meanwhile it's up to 3.12. i have looked at the choices under file, etc while im in the program - for an update button. (you know how most software programs have that feature) anyway, i can't find it.

i've done what people have suggested- uninstalliing- reinstalling from another user with admin privileges. etc etc. no success. 

any ideas??

[mfleck]

ok people. i'm replying to my own post. i kept searching and i found this link in which there is the eos digital solution disk version 28.2a - keep in mind i had 18.1. anyway- it stated that this was for people that cannot use the bundled cd. it does require a serial number for the download. i found on the bottom of my camera. it worked. so here's the link:http://www.usa.canon.com/cusa/support/consumer/eos_slr_camera_systems/eos_digital_slr_cameras/eos_re...

i downloaded and it's working. i know have dpp 3.13.20.

everything appears to be working YAY!!!

[RicktheRecorder]

I have the same version from the same source, and it still doesn't work!