Image Transfer Utility 2 doesn't work if G7X M3 is plugged into USB power

[qerwljk]

I'm using the Image Transfer Utility 2 for the first time and it has to download a LOT of images off the camera.  So many, and so slowly, that the battery is depleting and shutting off the camera.  I put a new battery in and restart.  Lather, rinse, repeat.

In the manual it says that, with the camera off, you can plug in the USB power and it will power the camera.  Which is true, except that Image Transfer Utility 2 refuses to see the camera until you unplug the USB power.  So you're stuck having to run the thing off as many batteries as you've got.

Is there a way to:

a) Power the camera AND have Image Transfer Utility 2 work properly to connect? and 

b) file a bug report for Image Transfer Utility 2?

Thanks

PowerShot G7x Mark III 

[jrhoffman75]

Is there a reason you don’t want to use a card reader?

[qerwljk]

Hi John, thanks for replying.

Yes: on all my previous PowerShots (S100/110/120) it would organize photos in folders by day, in camera.  The G7x just puts them all in a single folder.  If I want to sort them out and put them in folders by day, I have to manually create the folders, pick out the images by hand, remember which ones I already sorted, and move everything manually.

On the other hand, Image Transfer Utility does all that for me.  All I have to do is turn on the camera in range of my wifi, and ignore it.  A card reader is a faster transfer, but that is the only fast part.

ITU does what I want except that it burns through batteries doing it because it can't use the USB power.

Do you have any ideas about how to power the camera while using ITU?

Thank you,

Matt

[jrhoffman75]

I don’t, but you might try calling Canon support at 1-800-OK- CANON.