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EOS VR Utility bug after updating to macOS 15.2

EscapeVR
Apprentice

After updating my Mac Studio to OS 15.2, the VR Utility Application is no longer working correctly. 

When I go to export footage from RAW to ProRes, it stalls out at the 5-min left mark, and never finishes.

Can’t process my VR footage now. Can someone from Canon take a look & release an update?

14 REPLIES 14

I had another machine running Sonoma. On Sonoma, the stall bug doesn't appear. 

Definitely stalls on Sequoia.

mileszhou
Apprentice

I have the same issue with the macOS 15.2/version 1.5.11. I'm attaching the Activity Monitor's Sample + Open file list for your reference. You may be able to symbolize the document and trace the stack to see what has gone wrong. It hung quickly after it started processing (one minute entering the process). When it hung, the CPU was 100.0% and GPU dropped to 0, while it started with CPU about 450% and GPU 60%.

Hope the info helps, and hope to get a fix quickly. DPX's size is huge, and H264's quality is bad. We need ProRes.

dd_chroma
Contributor

Agree with adding ProRes to the VR workflow. Just tested using ProRes on an Atomos, the EOS VR Utility doesn't like the format as input. Haven't yet found the right combination of conversions to make the Utility happy to recognise.

Have to go back to capturing on the internal card.

RacerX135
Apprentice

I have the same issue. After a few months of waiting for a fix I will be rolling back to Sonoma so I can use the utility again. It works on my Windows machines but I can not export to ProRes or Apple Spatial videos on the Windows apps.

PS: I use the two R7 dual lenses and the issue persists with files from each lens.

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