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EOS Utility won't install

creativere
Contributor

I have a new MAC, M2 chip with 24GB Ram memory, running Sonoma 14.5 OS. I recently purchased an EOS R100 to start learning about photography. I am not able to install the EOS Utility 3.18.5, the installer just seems to cavitate at the "preparing to install". I have tried re-downloading more than a few times and attempted to install again. Same thing. I even tried older versions of the software. No luck. I was able to install the Picture Style Editor, Digital Photo Professional 4 with no issue. Just unable to install the utility. Ive tried with every application closed, and also logged into the Cannon website. Frustrated, want to view the photos on my MAC. Can anyone offer advice or help with this issue? Thx

10 REPLIES 10

Valdormar
Contributor

Mac OS Sequoia 15.6 can't install any Canon software using this installer. It comes down to dirty coding, while debugging and looking through the log report the issue is plain and simple. Canon developers have two instances trying to do the same function at the same time, they have both instances located in two different paths.
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Mac Debug / Install Error:
Class CmdUtil is implemented in both /private/var/folders/yg/500ny9b515ncyqn9n7b1rdr00000gn/T/CanonOFI_TEMP/Data/Software/Install/UniversalInstaller.app/Contents/MacOS/UniversalInstaller (0x10874b008) 
- and - /private/var/folders/yg/500ny9b515ncyqn9n7b1rdr00000gn/T/CanonOFI_TEMP/Data/Software/Install/UniversalInstaller.app/Contents/Frameworks/UIx.framework/Versions/A/UIx (0x116973cc8). 

This will cause spurious casting failures and mysterious crashes. One of the duplicates must be removed or renamed.
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Valdormar Hauslendale
USA

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