EOS Utility Not Working!!!!

[brandon85]

When I start EOS Utility 2 it says that the camera connection app is already running. I tried restarting, I have uninstalled and reinstalled.  Nothing works.  It still says the same thing.  I also tried installing the newest EOS Utility and it still says the same thing.  EOS Utility 3 won't even start and EOS Utility 2 gives me the already running error.  I have looked in the task manager and nothing is running.  It worked just last week.  I do not understand it.  I am running Windows 8.1.  Any suggestions?

Thanks,

Brandon

[ebiggs1]

What virus software are you using?  And what firewall?  Turn these off and try.  You probably need to uninstall and re-install with these off.  EOSU 3 does not work with all Canon cameras.

[brandon85]

I use AVG.  I have the 6D and I am using the EF 70-200mm II 2.8. I want to use EOS Utility 2 anyway.  I just keep getting the error "camera connection app is already running". It worked perfectly a week ago.

Any ideas?

Thanks,

Brandon

[ebiggs1]

Turn off AVG.

[brandon85]

That worked. Thanks. When I disable AVG, it works. When it is enabled, I get the error. I know my AVG updated yesterday. Is there a chance that another update in the future will let it work again?

Thanks again,
Brandon

[ebiggs1]

Who knows?  Mine did the same thing and AVG was the only thing that changed so it was first suspect.

[lupe1515]

I'm having the same problem and also use AVG. Unfortunately, when I disable it, my EOS Utility still won't work. Any other suggestions?

-Beth

[lupe1515]

After uninstalling the entire AVG program, I finally have it working again. Thanks!

[ebiggs1]

If you "excepted" EOSU in one place, you missed the other one.  You need to except EOSU2 as well.  You have to except both.

[highlander69]

Work around for AVG instead of uninstalling or turning it off.
Open AVG, go to "Options" > "Advanced Settings" > "Exceptions" > "Add Exception" > "Select Type" & pick "Application or File"

Leave the window open...

Right click on your EOS Utility 2 shortcut > pick "Properties" and the shortcut tab. Highlight and copy  the  "Target"  file location and paste this in the box of the AVG window, and save.

You can also put a check mark in the box for "ignore this file even when the file is moved to a new location"

This should take care of any future problems too.