EOS Utility 2 crashes on startup

[rudibr]

Hi,

On my Windows 10 Pro computer, EOS Utility 2 crashes on startup, regardless of camera connected or not.

It has been working without an incident for the past half year, but now this malfunctioning.

I have tried uninstalling completely and installing "EOS Utility" from my CD and then upgrading to "EOS Utility 2", but the same happens, EOS Utility 2 crashes.

Any suggestions to what I could do?

Edit: I have a Canon 1000D (EOS Kiss F / EOS Rebel XS) so EOS Utility 3 is not an option.

From eventlog:

------------------------------------------------

- System

- Provider

[ Name] EOS Utility

- EventID 0

[ Qualifiers] 0

Level 3

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2017-09-19T07:20:25.672636100Z

EventRecordID 1590

Channel Application

Computer MaiaObs1

Security

- EventData

Configuration system failed to initialize at System.Configuration.ConfigurationManager.PrepareConfigSystem() at System.Configuration.ConfigurationManager.RefreshSection(String sectionName) at System.Configuration.ClientSettingsStore.ReadSettings(String sectionName, Boolean isUserScoped) at System.Configuration.LocalFileSettingsProvider.GetPropertyValues(SettingsContext context, SettingsPropertyCollection properties) at System.Configuration.SettingsBase.GetPropertiesFromProvider(SettingsProvider provider) at System.Configuration.SettingsBase.GetPropertyValueByName(String propertyName) at System.Configuration.SettingsBase.get_Item(String propertyName) at System.Configuration.ApplicationSettingsBase.GetPropertyValue(String propertyName) at System.Configuration.ApplicationSettingsBase.get_Item(String propertyName) at EOSUtility.AppSettings.get_FolderNameSeparator() at EOSUtility.RenamingService.RenamingFolder.updateFolderSeparator() at EOSUtility.RenamingService..ctor() at EOSUtility.RenameCountroller..ctor() at EOSUtility.MainMenu..ctor() at EOSUtility.Program.Main(String[] args)

------------------------------------------------

[kellyparidy]

I have the Rebel t3i.  The EOS Utility was working fine with Window 10 Home until this latest round of updates.  Now the computer is not recognizing the camera when I connect it using the USB cable.  I have tried uninstalling and reinstalling the the EOS Utility and that did not help. When I manually start the EOS utiliy, it wants to connect to the camera via wifi, but this is not possible with my camera. Wish I could just tell is to use EOS Utility 2 instead of 3... Any suggestions?

[trionons]

Hi, I'am from Ukraine, so first of all sorry for my bad English ))

I had same problem as rudibr

And I solved this problem.

Just remove all Canon aplications for your camera, download Canon CD old version 2.41 http://www.photoboothtechnology.com/download-eos-utility-full-version/ and install it, but DO NOT  install any updates then.

So, you will have old version of EOS Utility, NOT EOS Utility 2

This old version doesn't crash on startup and works fine with my Canon 600D or Rebel T3i 

Hope my advice will help someone.