08-24-2015 05:42 PM
My utility software shows my pictures and then, after I start selecting photos to download, gives me the spinning wheel and eventually disconnects. I've downloaded the March 30th update from Canon. Is there something else I need to update? I've tried unplugging my other usb devices.
08-26-2015 06:11 PM
Hi WVgirl,
For assistance with this, please contact us. When you do, please let us know that you're using OS X Yosemite 10.10.5 and let us know which camera model you're using.
Please visit this link for contact options: http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
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