cancel
Showing results for 
Search instead for 
Did you mean: 

EOS Solution Disk v28.1 installation problem on Mac.

karolinamonika
Apprentice

Yesterday I got the EOS 700D camera and when I wanted to install the EOS Solution Disk nothing happened. Nothing seems to happen when I click the setup icon. Has this happened to anyone? 

1 ACCEPTED SOLUTION

teohinojosa
Apprentice

Same problem, same camera - t5i.  On a MacBook Pro running  OS 10.9 mavericks.

 

I have the software version 28.0

 

I fixed it by creating a different user (must be with administrator privileges), and with that user I could install the software, and then switch to my normal user which then had the software installed.

 

A bit of an annoyance, and had to do some internet digging on other forums to find this, but it works.  Hopefully canon will fix this for others.

View solution in original post

2 REPLIES 2

teohinojosa
Apprentice

Same problem, same camera - t5i.  On a MacBook Pro running  OS 10.9 mavericks.

 

I have the software version 28.0

 

I fixed it by creating a different user (must be with administrator privileges), and with that user I could install the software, and then switch to my normal user which then had the software installed.

 

A bit of an annoyance, and had to do some internet digging on other forums to find this, but it works.  Hopefully canon will fix this for others.

Turns out you don't really need it, and you can just use iPhoto for photos and iMovie for the video recordings. I kind of just panicked because it strictly says in the manual not to plug in your camera to your computer without installing the **bleep** disk. Being new to this whole DSLR thing made me question if my camera would explode or something. Thankfully it didn't! 

Announcements
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
03/22/2022: New firmware version 1.2.0 is available for PowerShot PICK
03/16/2022: New firmware version 1.5.2 is available for EOS-R5
03/16/2022: New firmware version 1.5.2 is available for EOS-R6
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.1.1 is available for EOS-R3
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x
12/7/2021: New firmware version 1.1.1 is available for CR-N 300
12/7/2021: New firmware version 1.1.1 is available for CR-N 500
12/2/2021: New firmware version 1.1.0 is available for RF 70-200 F4 L IS USM