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Canon r6 firmware error

allworxphoto
Apprentice

Hello, I am at a loss here. I bought the r6 in Decemeber. I did the 1.5 update and shortly after the touch options on the screen stopped working. I went to do the newest update and now it fails the firmware update. Itt is stuck in update mode and i cant do anything with the camera. Yes, new battery, formatted card, all filters ect are taken off ive tried everything. If there is any help before i have to send it in for repair please let me know!

1 REPLY 1

NatalyaP
Product Expert
Product Expert

Greetings allworxphoto,

I'm sorry to hear that you're experiencing issues with updating the firmware on your EOS R6 camera. Aside from formatting the memory card, let's try using a different memory card, preferably under 64GB in size. Please remove the second memory card from the camera while updating the firmware in case there's a secondary card in the camera. In case the issue persists then we would suggest to please send in your EOS R6 to our facility for service.

Canon U.S.A., Inc. has created a new online repair portal that allows you to set up service in a few simple steps. The repair portal gives you the ability to set up service for multiple pieces of equipment at once, and to receive a repair estimate in the majority of cases, depending on your model and issue. The portal also allows you to upload images or videos that will assist us in repairing your product. You can also select how you wish to be notified of the progress of your repair. The portal's service history section allows you to view all services that have been performed on any of your camera or video products since January 7, 2020.

Please follow the link below to access our online repair portal to arrange for service:

https://mycanon.usa.canon.com/signin

Instructions for Accessing and Using the Online Repair Portal.

You will need to access or create your My Canon Account.

If you already have a My Canon Account and your product is already registered, simply click on the “Get Repair Services” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you have a My Canon Account and your product is not registered, you must register your product first. Click on the “Get Repair Services” link on the left menu, then click on the “Register Product” link on the right. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you do not have a My Canon Account, you will need to create one. After you create your account, click on the “Add Product” link to register your first product. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

Once you have completed the repair request, you will have an opportunity to print a copy of the request for your records. This request form will also contain shipping instructions and an address label that you will attach to the outside of your shipping box when mailing your equipment for repair.

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