Camera Connect won't download photos

[Veetje1982]

I succesfully connected my EOS2000 D to my camera Connect app. Have used it Many times after a shoot. However, now, when connected, as I try to download Photos, I only get a black screen and not one photo. I checked the camera and all photos are there, the app just seems to fail.

what can I do?

[Veetje1982]

Up

[Ron]

Hello Veetje1982,

Welcome to The Canon Community, and thank you for your inquiry!
We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market. The EOS 2000D isn't sold or supported by our team here at Canon USA.
If you live outside the United States, please CLICK HERE and select your country or region for your support needs.
You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.