02-19-2019 08:47 AM
Solved! Go to Solution.
02-22-2019 04:03 PM
09-22-2019 07:58 PM
Updating didn't weem to do anything for me.
09-22-2019 08:15 PM
09-23-2019 01:27 AM
09-23-2019 08:42 AM
Hello everyone,
We've put together this step-by-step video of connecting the SX620 HS to an iOS device:
https://www.youtube.com/watch?v=BZ_AJCPIYDs
If issues persist, I suggest that you give us a call EST at (800)652-2666 from M-F 9am-7pm. Certain Wi-Fi issues are easier to resolve over the phone.
09-23-2019 08:56 AM
Thank you! I'll give it a try.
09-24-2019 06:57 PM
09-24-2019 06:58 PM
09-25-2019 02:00 AM - edited 09-25-2019 02:01 AM
Ok further update: a friend has the exact same camera but is not on iPhone, so we did a little experiment - he connected his camera to his smartphone, no problem. Then I connected to his camera with my iPhone - again no problem, so a-ha, maybe NOT the app? Then he tried to connect his smartphone to my camera - no dice. And of course I can't connect to my own. So now I am wondering if it might be either the SD card or the battery, as I swapped them from the old camera to the new one? I mean I can't see why but maybe? Testing the theory tomorrow.
09-25-2019 07:49 AM
Koshka42,
That's interesting. I would doubt that it is the card or battery but what have we got to lose at this point! Maybe check to see if you both are using the same firmware on your cameras? Maybe one of you updated and the other didn't and that's what's screwing it all up.
02-07-2020 12:26 PM
Further further update, sorry for the delay - it was DEFINITELY the SD card, it was corrupted. I had to get the tech guys at Best Buy to rescue my pix from the card, and with a new card in it connected just fine. Mystery solved, for me at least!
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
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