So I'm new here, and it's because I'm seemingly out of options in dealing with Canon.
I purchased a Canon EDC-1 Camera Backpack from B&H Photo for my upcoming new lenses. (I'd already upgraded my body to an R7 last year). Well I didn't time things up very well and my lenses didn't arrive until almost a month later, so the backpack sat there unused. I didn't think that would be a problem because it's a backpack, pretty simple. My old Canon Rebel camera bag has served me well for over 10 years with no problems at all
Well once I got the first new lens I started to setup the inside of the backpack and then added the next lens and started to use the backpack. That's when I noticed the main zipper refusing to close. It does this the majority of the time by far. It seems like the only answer I've found is to zip it extremely slow, but even that doesn't work every time.
So now I have a brand new backpack that's virtually useless and I'm well beyond the B&H Photo return window. I figured I'd reach out to Canon first since this obviously must be a manufacturing defect. I didn't see any other form of correspondence, so I called them. I explained the situation to the first guy and he told me that he didn't think they would be able to do anything since I didn't buy it directly from Canon, and that I should reach out to B&H.
B&H said it was a one year manufacturer's warranty and that I needed to contact Canon again because they should handle it. Welp, I called Canon again to let them know and got the same answer--that they could do nothing and I should talk to B&H again. So I went back to B&H and they said they could start an inquiry. I have emailed back and forth with them a couple of times, but it's come to an end as they said without a claim number or email correspondence there's nothing else they can do. I mean it's not really their problem, this seems to obviously fall to Canon as it is a manufacturer's warranty.
With all of that being said--does anybody know of any other ways to contact Canon for support on this? It's pretty ridiculous that it's come to this point, but not sure where to go next.
