EOS 6D Mark II: My camera won't turn on but battery says it is fully charged on the charger

[ashleya]

Hello, I have a Canon 6D Mark II that uses a LP E6N battery and charger. When I plug the battery into the charger it will be red for about a minute and then turn green. But when I take the battery out of the charger and put it into my camera, the camera will not turn on as it should and instead shows a picture of a battery outline flashing. I bought a new charger and the same issue occurs. Has this happened for you and what is the solution? Is there another way to charge if the chargers don't work properly? I have tried contacting canon and cannot get in touch with an agent to resolve this issue.

Thank you.

[Tronhard]

Hi and welcome to the forum.

Is this battery the one you got with your camera. If your battery is fully charged and in good condition it should not take a minute to go green again if taken off and put back  on the charger.

I would first suggest having the battery tested on another camera to see if that is your problem. The battery may have a fault.

[ashleya]

Yes it is the battery that came with the camera. I have put it to charge multiple times because it kept saying it was uncharged when I put it into my Canon 6D Mark II which is my only camera. Thank you I agree it may be the battery.