Canon BG-R10 Battery Communication Issue

[aswilsonpvt]

Hi All, I recently re-installed by BG-R10 grip onto my CanonR5 and I'm getting a battery communication error/"Is your battery a Canon" message. The grip worked well without any issues in the past. The battery is an authentic Canon LP6NH and came with the camera. If I insert the battery into the Camera, it is recognized. But, if it's in the grip, it thinks it not a Canon.

Has anyone else experienced this ?

Not sure if it's relevant but I updated to Firmware 1.60 before the battery grip was re-installed. 

Any thoughts on how to resolve ?

Thank you !

[NickB72]

FW 1.9.0 has been horrible experience for me on my R5. Same battery issue with Canon OEM batteries, camera black screening, camera locking up - only fix to pull the batteries.. I also run the BG-R10 grip and the R5 Control Ring Mount Adapter. Not a great upgrade in my experience...  These issues render the camera is at times unusable, particularly when using for sport photography where timing is so critical. Looking forward to the next one.

[Pierric]

I have the same issue. When this occur, the camera become unusable and I need to remove the grip and use the battery directly in the camera body to make it work

[shadowsports]

Good Morning.

I suggest you start a new topic.  I have some additional questions to ask once this is done.  

[ponderthissmile]

my bg-r10  joystick only goes up when in the r5.  I put it in the r6 and everything works.  I got a brand new one and that one did the same t

[MrHolley]

I actually just had an issue this past weekend with my camera black screening. I am currently trying to find the firmware update for my bg-r10 and am unable to locate it. Can anyone point me in the right direction to get the firmware update?

[shadowsports]

As I said elsewhere.  I am not aware of any FW available for the BG-R10

If you have a source, you are welcome to post it.

[Tronhard]

Hi and welcome to the forum:
I have multiple cameras with BG-R10 grips and none of them have issues.   I am pretty sure one cannot get firmware for a battery grip and the latest firmware for the R5 is 2.0.0, and I would recommend installing that first in any case.
It might be worth checking the condition of the contacts on the grip and also inside the camera in case something is covered or moved.

[Tronhard]

There is no firmware for the BG-R10.
Things to consider:  is the black screen happening when the BG-R10 is not attached?   Usually a black screen is an internal camera issue, so I would simply the diagnostic process by removing all but the basics and doing a camera reset.

[Tronhard]

It sounds like an issue with the camera, check your contacts on the grip and inside the battery compartment of the camera, and make sure you are using firmware 2.0.0.

[Tronhard]

I suggest downloading and installing f/ware 2.0.0, the current version.  I have it and no issues to report and I use the BG-R10.  If you still have the issue, I would check contacts inside the battery compartment of the camera.