07-10-2015 02:55 PM
My Windows 7 HP computer will not recognize my camera (XHA1s) anymore. I used it two weeks ago to record and transfer the video, and everything went just fine. I went to use the same exact setup two days ago and the computer will not recognize the camera. I tried the firewire cable I have been using and I even went out and bought a new one to see if a new cable would solve it, but neither worked. I am at a loss cannot figure out what happened/went wrong. Any help is appreciated.
07-10-2015 05:49 PM
It could be other issues with your Pc other than your Canon gear. Have you tried a windows system restore? Use a restore point back when everything worked Ok.
07-13-2015 11:35 PM
Do you have any other firewire devices you could connect to the computer to test the port? When you have the camera connected does anything show up in Device Manager? You could try uninstalling the driver for the port and then reinstalling it to see if that helps.
07-14-2015 02:43 PM
It could also be a failing firewire port/card. That connector is usually not very durable.
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.