Vixia HF S21 Pop-Up Flash

[CarrieErnst]

Hello!  I have a Vixia HF S21 camcorder and the pop-up flash has always popped up, but, for some reason, it has stopped doing it.  No matter how dark it is around the camcorder, the pop-up flash doesn't pop up.  Any suggestions on how to get it working again?  Thank you for any help that you can offer me!

[Britteny]

Hi CarrieErnst,

Thanks for reaching out. While I'm not a Canon Support Agent I found some links that can help you out.

Check out this link here to an article for turning on and off the built in flash. 

And for more information from the user manual about the built in flash on the VIXIA HF S21 click here

Start reading on page 82 for specifics on the flash.

And I did want to let you know, though your VIXIA HF S21 is one of our retired Canon products which means Support for this product is no longer available. Our Forum Community members are welcome to chime in but once a product is retired, the official Canon support content (troubleshooting articles, user guides, how-to videos, etc.) is removed from the Canon website. To take advantage of Canon's innovative technologies, consider reaching out to our Canon Upgrade Specialists at 1-866-443-8002.

Have a great day!

[CarrieErnst]

Thanks for providing the information that you did.  I will look into it further and see if it will help me.  Thank you!

[CarrieErnst]

When I press function, I don't see anything on any screen that mentions the video light.  Does mine simply not have that feature?