Vixia HF R82 not downloading to my Mac.

[Perplexed1]

I've had a Vixia HF R82 for a few years and have used it successfully. Now, however, I can take video and see it in the display window, but when I connect the USB to my Mac, the screen goes black and doesn't download. I've worked with Apple, and they've determined their new software is not the problem and suggested I contact Canon to see if something needs to be upgraded or if its broken. Thanks!

[Danny]

Hi, Perplexed1!

So that the Community can help you better, we need to know exactly which version of macOS is running on your computer. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[Perplexed1]

I'm using the newest OS - Monterey.

[Mark35mmF2]

Hi there,

Since updating to OS X 10.15, then to OS 11 and now OS 12 Monterey, Mac has moved to 64-bit architecture over the older 32-bit, so it is possible that has presented an issue, but one thing I would ensure are that the camera is powered on and in the Playback mode before connecting via USB. Next I would check to see if the footage/SD card are visible in Mac's Image Capture software.

[Perplexed1]

These steps seem to work. I still don't see clips in the view finder, but with patience the clips did download to the computer. Thank you so much!!!!