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Unable to transfer sound from MVX10i to my computer video is fine


I have been gifted a Canon Camcorder the model is MVX10i Although in camera I can playback video and sound on both card and tape I find I am not able to transfer the audio to my computer. I  can transfer and find the files using either direct connection USB or using a card reader using either connection method only the video is found no audio. Platform is Windows XP sp3  The card is a 1Gb sd in an adaptor.


I would be grateful if anyone could help.


Thanks and Regards Charisma 



Hi Charisma!

Welcome to The Canon Forums, and thank you for your inquiry! We appreciate your participation, however we need to let you know that your product seems to be a model that is not supported by our team here at Canon USA. The Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market. If you live outside the United States, please click here and select your country or region for your support needs.


Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

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