02-15-2015 03:33 PM
Please help with this! My Canon FS10 will only play sound and no video when I try to play them back on my PC. I have tried using different programs and tried converting the video file to an AVI with no luck. I also tried using the internal memory and USB and the memory card. Same problem with both..
02-18-2015 10:41 PM
If I read the manual correctly, it appears that the video is recorded in the MPEG-2 format. What coverter software have you tried? Have you tried Handbrake or MPEG Streamclip? Have you considered trying to convert the video as MP4 or some other format other than AVI? I only ask because AVI files tend to be a bit large. What program are you using to view the videos? Something like the VLC player may help with playback. Are you getting error messages when trying to playback on the computer? Have you used the Canon software (PIXELA ImageMixer) to view or convert the videos?
Sorry for so many questions but I am just trying to narrow it down to what might actually fix the problem.
05/31/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.1.2
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 126.96.36.199
PowerShot SX420 IS - Version 188.8.131.52
PowerShot 620 HS - Version 184.108.40.206
PowerShot SX720 HS - Version 220.127.116.11
PowerShot G1X Mark III - Version 18.104.22.168
PowerShot G7X Mark II - Version 22.214.171.124
PowerShot G9X Mark II - Version 126.96.36.199
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.