Mini DV camcorder will not longer load cassettes - keeps rejecting them. Any ideas?

[sdanceca]

Camcorder has not been dropped and there is no sign of damage.  All of a sudden it no longer lets me load a cassette - have tried a half dozen different tapes.  Model is ZR850.  Has anyone else experienced (and solved) this?

[Mykolas]

Hi sdanceca!

Thank you for posting about this. 

Normally this is something that would require service, but the ZR850 is no longer in service life and replacement parts that are needed are no longer available.

However, you may participate in the Canon Loyalty Program instead.  The Canon Loyalty Program option allows you to replace your current camera for a discounted fee, plus shipping.  The original non-functioning camera would then be returned to Canon USA for recycling using a prepaid shipping label that would be provided.

If you would like to take part in this option, please call our Sales Department at (800) OK CANON (800-652-2666) seven days a week, 8am to Midnight.  Let them know you have been working with online support and the Canon Loyalty Program was offered.  Be sure to have the serial number for your camera at the time of your call.