Hello Antho1001,
If you feel comfortable manually repairing the unit yourself, you can order parts from our Parts Order Center. Bear in mind that, due to liability issues, we are unable to provide you instructions on how to conduct repairs. If you purchase a part, you assume the responsibility of replacing it. For the price and availability of parts, please contact the Parts Order Center directly. They can be reached at (866) 481-2569, from 9 AM to 7 PM (ET) Monday to Friday.
For factory service, you can forward your camcorder to one of the Factory Service Centers shown below.
When shipping your camcorder, please be sure to remove the memory card and batteries. You are not required to send any accessories or manuals when shipping the camcorder. Be sure to include your name, street address (no P.O. boxes, please), telephone number, email address, and a letter describing the issue with the product.
Alternately, you may fill out an online repair request at the following link to setup your repair using our online service.
https://www.usa.canon.com/internet/portal/us/home/support/service-repair
As we do not provide RMA numbers for service, we suggest using a trackable and insurable service (i.e. UPS, FedEX, Priority Mail) to ship your camcorder. Please package the camcorder very securely in a sturdy shipping box to prevent damage during shipment.
Please send your camcorder to one of the Factory Service Centers below:
Canon Factory Service Center
12022 Canon Boulevard
Newport News, VA 23606
Or:
Canon Factory Service Center
123 Paularino Ave.
Costa Mesa, CA 92626-3311
Upon arrival at the Factory Service Center, your camcorder will be logged in to our repair database and assigned a repair number and you will be sent an estimate via email. When the repairs are complete, the camcorder will be shipped back to you via Federal Express. The length of time for the repair will be dependent upon the nature of the repair and availability of parts, if needed. Usually, repairs are completed within approximately five to seven business days of the camcorder's arrival at the Factory Service Center.
