cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

C300mkiii Handle Joystick unresponsive

DerekEllis
Apprentice

Hello,

I recently got the c300mkiii. Until the other day, the joystick on the side handle was working fine. I recently assembled the camera and the joystick was unresponsive, though the custom 1 button, rec button and iris dial all work fine. Ive unplugged and replugged the 3.5mm jack numerous times with no luck.

Has anyone else experienced this issue? Any feedback would be appreciated.

Thanks!

1 REPLY 1

Mark35mmF2
Product Expert
Product Expert

Hi there,

The only thing I can imagine other than a connection issue which it seems you've examined thoroughly, is if the power switch is set to the Lock position although that should also prevent the other control dials from making any change as well, so in this case the joystick itself might be malfunctioning.

https://www.usa.canon.com/internet/portal/us/home/support/service-repair

Avatar
click here to view the gallery
Announcements