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New Contributor
Posts: 3
Registered: ‎05-03-2018

Format is not supported

I’m starting a youtube channel and i’ve just filmed and down loaded the videos onto my phone. i have to keep pressing record and stop so that i won’t get a message that the format isn’t supported. the video that doesn’t download is a kind’ve long clip. about 2 minutes or so. what do i do with out using a computer?
Valued Contributor
Posts: 450
Registered: ‎11-19-2017

Re: Format is not supported

Greetings,

Use your computer for this operation.  Trying to upload a video to YouTube using cellular data or even wifi can take forever.  Are you using the Canon Connect App?  The phone might also use a form of compression that is not supported by YouTube.  If you provide your Camera and phone model, we can probably be more specific or determine why you are ceceiving these failure messages. 

Rick
Bay Area - CA
~6D2 (f/w 1.0.4) ~16-35mm f2.8L II, 50 f1.8 STM, 85 prime USM, 70-200 f2.8L IS II ~70-300 USM II ~Sigma 24-70 f2.8 Art (f/w 2.01)
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New Contributor
Posts: 3
Registered: ‎05-03-2018

Re: Format is not supported

my phone is an Iphone 6s+ and my camera is powershot SX530 HS and i just wanna know why the video i took on my camera wont go onto my phone if it’s longer than 2 minutes
Honored Contributor
Posts: 6,538
Registered: ‎08-13-2015

Re: Format is not supported


@katiemajor wrote:
my phone is an Iphone 6s+ and my camera is powershot SX530 HS and i just wanna know why the video i took on my camera wont go onto my phone if it’s longer than 2 minutes

This could be limitation of the phone.  Ask Apple.  A 2 minute video is not a small file.

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"I don't rent software. I use Photoshop CS6, ACR 9.8 and Lightroom 6.8 ."
New Contributor
Posts: 3
Registered: ‎05-03-2018

Re: Format is not supported

would it download to my computer so i could edit the video on there? do you have any FREE editing softwares that are good?
Honored Contributor
Posts: 6,538
Registered: ‎08-13-2015

Re: Format is not supported


@katiemajor wrote:
would it download to my computer so i could edit the video on there? do you have any FREE editing softwares that are good?

There should be free software available for your camera from the Canon Support web site.  You may need to have your camera’s serial number handy when you try to download some applications.

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"I don't rent software. I use Photoshop CS6, ACR 9.8 and Lightroom 6.8 ."
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