Greetings,
OS (build and version) you are using the scanner with?
Is this a new behavior? Did the scanner ever work? Something happen or change? (Dropped, moved, etc)
Have you performed any troubleshooting?
Power cycled the device, reseated the cables, moved the connection to a different port?
The error usually indicates a communication failure. Either from damage, hardware failure or inability to communicate.
~Rick
Bay Area - CA
~R5 C (1.0.5.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10
~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw ~Pixel6
~CarePaks Are Worth It
