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New Contributor
Posts: 1
Registered: ‎12-07-2014

pro 9500 mark 2 status monitor not working

My status monitor stopped working on my 9500 mark2.I uninstalled driver and software and reinstalled,no luck.Changed usb cable and usb port.Printer is still working but status monitor can not commuicate with printer. 

 Thanks

MIKE

 

Moderator
Posts: 1,628
Registered: ‎07-08-2013

Re: pro 9500 mark 2 status monitor not working

Hi, Mike!

So that the Community can help you better, we will need to know exactly which operating system is running on your computer. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

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