imagePrograf PRO-300 white line at the bottom of 10x15 print

[Edso]

Hi!

Can someone help? When printing 10x15 I get this white line at the bottom. What could be the cause. I used borderless printing but I am still getting this white horizontal line.

 

[Patrick]

Hi Edso,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your imagePROGRAF PRO-300 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

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