imagePROGRAF PRO-310 Error code 5100

[Curt3]

imagePROGRAF Pro-310: While setting up the printer, I forgot to raise the print head lock before inserting the print head. Now, I'm getting "printer error code 5100" and can't get to the locking lever. How can I resolve this stupid move and get the print head installed properly? Thanks, Curt

[Patrick]

Hi Curt3,

Please contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your imagePROGRAF PRO-310 and then click on the Product Support button to access your support options.

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