Pixma Pro-10 issue

[mitch-h]

Hello all-

I hadn't used my printer for about 3 months and when I went to use it, it hadn't been touched or jostled during that time. I heard a loud clunk on the inner cavity and the error light came on and blinked 11 times. I checked for a paper jam and called technical serice and they told me to clean the encoder (timing strip) with alcohol which I did with no success. I also took out all the cartridges and reseated them with no better results. 

It sounds like the printer head holder is trying to catch onto the metal bar it slides on with no success and makes a clunking sound.

Any ideas?

[Patrick]

Hi mitch-h,

The printhead reads its position from the encoder.  When there is a smudge or dust on the encoder, the printhead will not be able to read its home position.  This is why you are hearing the noise.  Please make sure you are cleaning the whole length of the encoder.

If the issue persists, your PIXMA PRO-10 would require service.  If your PIXMA PRO-10 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com

If your PIXMA PRO-10 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002.  They're available weekdays and Saturdays after 9 AM ET (6 AM PT). Let them know you have been working with technical support and the Canon Upgrade Program was offered.