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PIXMA PRO-100 smudges

entropy71
Occasional Contributor

‎08-31-2020 10:49 AM

My PIXMA PRO-100 is still under warranty, but I cannot reach any live person at Canon, so I will try my question here.

In spite of repeated "bottom plate cleaning", smudges (both on test paper and on photos) remain. The nozzle test pattern is OK. What should I do? Replace all ink cartridges?

 

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Patrick
Product Expert
Product Expert

‎10-07-2020 03:48 PM

Hi entropy71,

 

Because there are various causes to smudging, it is recommended that you contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com

 

 

 

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