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Missing Custom Media/Paper configuration


Hi All,


I am working in windows 10. I have a Pro-1000.  Photoshop cc latest update. Priting with Canon Print Studio. 


I previosuly installed a paper profile Hahnemuhle photo rag Metallic profile and I printed a few images about 2 years ago. With all updates and on a different computer now I tried to use the same media but it is no longer available in canon print Studio > Media Type. 


When I open Media Configuration Tool > Paper Category Custom > I see "HFA PR Metallic"


I tried reinstalling the media file with the same result. 


Why I cannot choose this media in the Print Studio > Media Type ? How can I fix it ? 






Product Expert
Product Expert

Hi fbuitrag,


Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:



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