Canon imagePROGRAF Pro-1100 color calibration does not run

[circleOfConfusn]

When I try to run a color calibration on my new Canon Pro-1100, nothing happens. I have tried to run it from the printer's control panel (Maintenance | Color Calibration | Auto Adjust | Continue - yes | paper settings - Letter size - Pro Luster | Settings - Load Paper - OK ) which brings me to a screen that says "Processing... Please Wait Momentarily" for maybe 3 seconds and then displays "Completed the following: Color Calibration". But nothing has happened at all. A sheet of Canon Pro Luster paper in top feed just sits there.

I have also tried to run the calibration from the Canon Quick Utility Toolbox application (macOS 14.7). There I can see in the Calibration Monitor window that the app has created a calibration job that just sits there and never executes.

What am I missing?

[circleOfConfusn]

is this a bug? has anyone been able to run the built in color calibration on a pro-1100?

[Patrick]

Hi circleOfConfusn,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your imagePROGRAF PRO-1100 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

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