Canon Pro-200 paper feed issue - paper mangled and print has streaks

[photo_phan]

Hello,

My Canon Pro 200 is just a few months old.  I am trying to print at 8.5 x 11' using the top feed, Red River Paper Palo Duro Softgloss Rag paper, the instructions for which say to use the Photo Paper Plus Semi Gloss setting. 

I have made numerous prints with this size and type paper on this same printer, and have never had this issue before.  I have reproduced the issue several times.  

95% of the print comes out looking beautiful, but near the end of the printing process, the paper seems to skew a bit and is actually mangled by the printer, as highlighted in yellow in the first photo below.  There is also a streak in the print, highlighted in red, and the skewing of the paper also results in a white unprinted area at bottom right - highlighted in blue.  

The second photo simply shows a black smudge on the back of the paper.

The issue does not happen when I print on plain paper.  

Any suggestions or recommendations would be greatly appreciated.

Thank you,

Jon

 

[Patrick]

Hi photo_phan,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA PRO-200 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the banding issue and resolve it or provide you with your available service options.

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