11-29-2023 12:58 PM
Hi there,
I'm running into a problem where my Canon Pixma PRO-100 printer is printing images as a different size than their set ratio within Photoshop. Hoping someone can help - I've included some more details below.
I'm using a 2022 MacBook Air to print an 8x10" image on 8.5x11" Canon Pro Luster paper in Photoshop via my Canon IJ Network and the size is printing incorrectly. I have the most updated printer driver, version of Photoshop, and computer software. I've reinstalled the driver and also have tried printing the image as a PDF instead of printing it through photoshop and the size is still printing incorrectly.
Instead of printing as an 8x10", the image prints to 8 1/16 x 10 1/8" or as 7 x 8 3/4". This issue also occurs when trying to print a 4x5 image, which prints as 3.5 x 4 3/8". For the image I'm trying to print as a 4x5, I'm printing on 4x5 paper. The ratio is set to either 8x10 or 4x5 in Photoshop, yet the image is not printing to scale for some reason.
The printer is set to the following settings:
In additional Print Settings, I have the following:
Any help or direction anyone can provide would be much appreciated because I can't seem to figure out how to adjust the settings to print the image sizes correctly. Happy to provide any screenshots needed of printer set up.
Thank you!
Abby
12-05-2023 08:06 PM
Uncheck scale to fit media. That's telling the printer to change the size.
12-12-2023 07:58 AM
Thank you, I'll try that. Does it have anything to do with margins being set?
12-12-2023 09:12 AM
Depending on the operating system you're using, you may need to create a custom page size with no border (margin). There may also be a check box for borderless printing.
07/01/2024: New firmware updates are available.
06/06/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.4.0
Speedlite EL-5 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.1.0
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.