02-20-2023 12:46 PM - last edited on 02-21-2023 09:56 AM by Danny
I have two copiers mapped to/installed on a server and have a profile imported to each that the users need to be using, but they have to select the profile every time before they print. I have been unable to locate a way to edit the installed copiers such that the correct profile is the default. Any help would be appreciated.
02-20-2023 01:36 PM
So that the Community can help you better, we will need to know more information.
What is the exact model printer you're using (it's usually on the top or front of the unit)?
Do you see any error messages?
Which version of Windows or macOS are you using?
How do you connect to your printer (USB or WiFi)?
Any other details you'd like to give will only help the Community better understand your issue.
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Thanks, and have a great day!
02-20-2023 03:21 PM - edited 02-20-2023 03:21 PM
C7765 and C5735
Both are using Canon Generic Plus PCL 6 driver
Have installed them on Windows Server 2012 R2 via IP Address
I imported the profile we need to use and when I map these copiers to a user's windows computer they have access to the profile, but they have to select it. I would like to, on the server side, in the printer properties, set the Correct Profile as the default. I don't see any options for that.
02-20-2023 03:34 PM
Thanks for posting!
While our Forum Community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you!
If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666), and we will be happy to provide you with the names of dealers in your area!
02-20-2023 04:10 PM - edited 02-20-2023 04:11 PM
Hopefully someone will chime in. Seems like it should be a very simple thing, but I have been unable to find it.
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