imagePROGRAF PRO-2000 Shadows following white gaps across prints on roll of different size prints

[Cougar1958]

Hello!

I hope that some of you may help me with what is an intractable problem with strange faint the exact width of spacing between images on a roll.

I'm a school photographer printing long runs of different sized portrait prints on 24" roll paper using two ProGraf 2000s.

I print the file names below each image.

I wherever the white space between one image and another aligns with the print area of an adjacent image, I can see a faint slightly darker band running across the page, crossing any images in the path of the white space and file name text.

The line isn't always super obvious to see, but it is always visible, more so on some images, esp. where it crosses a face or clothing.

I've had to toss large number of prints on a recent run.

Anyone seeing this?

Please see attached sample.

Thank you so much!

Josh

[Patrick]

Hi Cougar1958,

Because of the large number of possibilities that can cause this issue to occur, it is recommended that you contact technical support via phone for further assistance. There is NO charge for this call. Please dial 1-800-423-2366, Monday-Friday 8:00 am to 8:00 pm Eastern Time, excluding holidays. A Technical Support Representative can determine the cause of the issue and resolve it for you quickly via phone.