iR-ADV C5840 printing blank papers with random symbols!!

[mohamed7]

Hi there,

I am trying to print a document from my laptoop in iR-ADV C5840 printer but end up printing blank pages with some symbols (you can see in the attached image).

what might be the cause and the solution?

thanks in advance

[Danny]

Thanks for joining the conversation, mohamed7!

While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

We hope this helps!