We have a Canon TA-30 ImagePROGRAF that we keep getting the error message "Cannot feed the print head with ink". We have removed and reinserted each of the inks in the ink tank, since they had been replaced fairly recently. We have tried to shut the printer down and restart and the same error continues.
We also notice that the print head does not move all the way across the top of the printer, allowing us to check to see if it needs cleaning. We have tried unplugging the printer and manually trying to move the print head, but it does not move.
We are unable to access the Home screen to print a check pattern or check through any maintenance issues.
Could you advise us of what we need to do to get the print head to move over so we can see if it needs cleaning or replacement, and if that is the reason we are getting the error message "Cannot feed the print head with ink"?
