"another computer is using this printer"

[jbquinn]

mx 922 often says "another computer is using this printer" and won't print even when there is only one computer on.

Win 7

[scmills45]

Periodically get this message, then it goes away and I can print, but now I can't print because of it, and I NEED to!

[Jenine]

Hi Scmills45!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what printer and operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at usa.canon.com/support or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

[modivo]

Rebooting/restarting the printer with the page in queue will restart with the page printing.

It appears that when leaving the printer online for an extended time, it gets confused and I will recieve either an "offline" or "another computer is using this printer" when I need to print. So far restarting the printer gets it working for me.

I hope thiss method works for all of you as well.