imageCLASS MF751Cdw MF Scan Utility not working

[gpom]

Any help, please!
The new mf751cdw scanner is getting a "busy" error with the MF Scanning software on a friend's computers.  We are able to print. I uninstalled and reloaded the MF Scan Utility two times to no avail. It doesn't scan on two computers.  It is as if the software does not work on Windows 11.

[shadowsports]

Greetings,

To print and scan, you need two pieces of software for Windows 11.

This one

https://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDEwMDAxMTk5OTAx&cmp=ABR&lang=EN

And this one:

https://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDIwMDAwNjg2NTAz&cmp=ABR&lang=EN

Where to start:

Remove the printer from printer and scanner devices.  

Uninstall all canon software (you installed previously)

Restart the PC

Run the first application above, then the second.

When you run the first installer, it should ask you to allow it to make changes to the windows firewall.  You need to agree to this.  

Note, if you have 3rd party antivirus software installed (something besides windows security), this can cause installation issues.  

If you continue to have issues, I'll have some additional questions.

[gpom]

Thanks.  I will try that when I get a chance.

[gpom]

Thanks. I tried this, cut off Norton during the reinstall after the uninstall of all Canon software and the Scan software still says that the "Scanner is busy".
I think it is too late for them to get their money back on that printer.  It prints great on both of their printers through the network but will not scan on either of their Windows 11 computers.
Thanks again.