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computer can't see printer on network

amalmstrom
Apprentice

Recently my mg3522 was showing offline when I tried to print. I defaulted the network settings and relearned it into my network. Nothing. Then I tried to delete and reinstall it on my computer. Now I can see my printer is on the routers network map and I can print from Google cloud, but my computer does not recognize the printer is on the network. I can't even ping the address from my laptop although I can connect to the address through the network utility on a mobile device. Any Ideas?

2 REPLIES 2

knabilcanon
Contributor

amalmstrom
Apprentice
Update : I'm using a dual band router and found out with my phone that I can connect to the printer on the 5GHz band but not the 2.4GHz band. I think that means that my printer is connected to the 5GHz, meanwhile my computer can only connect to the 2.4 GHz band. Since the printer can only automatically connect to the router in wps. is there a way around this?
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