03-15-2023 11:42 AM
I recently changed my wireless router and have been trying to connect my device to the new router. The issue is that when I select the access point it automatically tries to connect without giving me the option to enter the new wifi password.
Obviously without the password it's unable to connect and despite trying multiple troubleshooting steps it never provides that option. I had no issues with connecting this printer to wifi in the past and previously it allowed me to enter my wifi password so I'm not sure why it no longer does so.
Any help would be appreciated I've tried to contact Cannon, but the automated service gives me the run around I've never been able to connect with an actual person.
03-15-2023 11:55 AM
03-15-2023 12:06 PM
This something I previously tried and it did not work. I tried them again, but the instructions don't seem to match what I have available on my printer. The only option I have under other setup is "Manual Setup". It also appears these instructions are for a newer device, mine does not have a touchscreen.
After going through the steps I received the error message "Failed to perform cableless setup. Suspend the process and select other method by following the instructions on the screens."
03-15-2023 01:37 PM
You're not wrong. The site redirects to the wrong model. 😔
I'll get a tech to see if they can find specific instructions for that one. Sorry!
03-15-2023 04:11 PM
Not a problem and thank you for looking into this I appreciate it. I look forward to your response!
03-24-2023 12:46 PM
Any update on this?
03-29-2023 05:10 PM
Following up on this again as I haven't seen any response in almost 2 weeks. Any update on this?
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